DRAFT — PENDING ATTORNEY REVIEW. This page is a working draft only. It has not been reviewed by a qualified attorney and must not be treated as final or legally binding until formal legal review is complete.
1. Introduction
The Warehouse Venue (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains what information we collect, why we collect it, and how it is used and protected.
2. Information We Collect
We collect personal information when you submit an enquiry via our website, contact form, or WhatsApp, when you make a booking or venue hire request, and when you purchase a ticket to an event. This may include your name, email address, phone number, event details, and, where applicable, payment-related information processed by our payment provider.
3. How We Use Your Information
Your information is used to respond to enquiries, prepare quotes, manage bookings, process ticket sales, send booking or ticket confirmations, and communicate important updates about your event or purchase. We do not use your information for any purpose beyond these without your consent.
4. Payment Processing
Card payments made through this website are processed by Yoco, a PCI-DSS compliant payment service provider. We do not store or have access to your full card details — these are handled directly and securely by Yoco.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Information is only shared with service providers who help us operate the venue and process transactions, such as our payment processor and email service provider, and only to the extent necessary for them to perform their function.
6. Data Retention
We retain enquiry and booking information for as long as necessary to fulfil the purpose it was collected for, and to meet our legal, accounting, or reporting obligations.
7. Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. To make such a request, contact us at bookings@thewarehousevenue.co.za.
8. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact
For any questions about this policy or your personal information, contact us at bookings@thewarehousevenue.co.za or 44 Pickering Street, Newton Park, Gqeberha, Eastern Cape, 6001.